General Terms and Conditions

Our terms and conditions apply to all transactions on the Made For You website and are set out below.

This website is operated by Made For You. Throughout the site, the terms “we”, “us” and “our” refer to Made For You. Made For You offers this website, including all information, products, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please read through these carefully before placing your order and then download or print a copy for future reference. We may change these terms without notice to you. Changes will apply to any subsequent orders received.

By visiting our site and / or purchasing something from us, you accept our terms and conditions regardless of whether or not you choose to register with us.  If you do not accept these terms and conditions then please do not use our website. 

Errors, Inaccuracies and Omissions

The content of this website is provided ‘as is’ without any conditions, warranties or other terms of any kind.  Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).


When you place an order with us, we will send you an acknowledgement by email detailing the product(s) you have ordered.  Our acceptance of your order will take place when we dispatch the product(s) to you regardless of when your payment was processed.  We reserve the right to refuse service to anyone for any reason at any time and for any reason.

By agreeing to these Terms of Service, you represent that you and the person the order is delivered to are aged 18 or over. 


All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT and include it in the total price.

Our prices are reviewed periodically.


We only accept payment in pounds sterling £.

Dispatch Times

The majority of our products are made to order.  Manufacturing times and therefore dispatch times vary from product to product and are shown on each product page.  Our goods will be dispatched during our usual working hours which are 9 am to 5 pm Monday to Friday, we do not usually operate at weekends or bank holidays.

Delivery Information

We can only deliver to addresses within the UK and delivery will be made to the address given at the time of order. We will not be liable for any incorrect deliveries or goods not received if the address given contains errors. All goods must be signed for by an adult aged 18 years or over.

You may opt to have your goods delivered to an address which is different from your billing address for example, if you wish you get your goods delivered to someone else as a gift, or to your place of work.

We make every effort to dispatch and deliver your goods as quickly as possible and within the estimated timescales however delays are occasionally inevitable. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales.

We use Royal Mail for the majority of our deliveries although the delivery method chosen will be selected according to the requirements of a particular order.  Standard delivery usually takes 1 to 3 days to reach you from dispatch and is free for all orders

In the unlikely event that you do not receive your order within 28 days of the date you placed your order, Made For You will not be liable unless you have notified us by email at within 40 days of the when your order was placed.

In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the sales price of the reproduced product.

We reserve the right to wait up to 10 working days from the date of dispatch before replacing an undelivered item.

Payment Options

We offer safe and secure encrypted payment options through WorldPay.  You can pay by Visa Credit, Visa Debit, MasterCard Credit, MasterCard Debit, JCB, Visa Electron and Maestro.  WorldPay process over half of the credit and debit card transactions across the UK and their payment gateway is fully PCI DSS level 1 compliant.

Your order will then be processed and acknowledged by e-mail. For total security payment card details are automatically encrypted. Details are then verified with the bank and orders processed once authorised.  Full details are given in our Privacy Policy.

Order Cancellations

You have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to items which we have made, personalised or customised specifically for you or goods which have been opened. Please refer to our Refunds and Returns Policy for further information.

We try to ensure that the prices quoted are correct and that all products are accurately described on this website. However, orders will only be accepted if there are no material errors in the description or price of goods displayed on this website. If we discover an error in the price or description of goods that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order based on the correct price or description, or cancelling it. If we are unable to contact you, we will treat your order as cancelled.

We reserve the right to cancel your order at any time and issue a full refund.

The provisions of this clause do not affect your statutory rights.

Refunds and Returns

We want you to be happy with everything you order and if you’re not, we want to hear about it.  If anything you receive does not meet your expectations or is faulty or damaged, please get in touch with us within 5 working days of receipt of your item at quoting your name, order number and the reason you are not happy, and we will advise you how to proceed. We are unable to accept returns without prior notification.  The provisions in this clause do not affect your statutory rights. 

Full details are given in our Refunds and Returns Policy.

Privacy, Security and Cookies

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Please read our Privacy, Security and Cookies Policy for further details.

We use World Pay, a payment service provider who process over half of the credit and debit card transactions across the UK.  The Payment Gateway is fully encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) Level 1 to ensure that all sensitive information is fully protected throughout the payment process.

Cookies are tiny text files stored on your computer when you visit certain web pages. uses cookies to keep track of what you have in your basket and to remember you when you return to our site. To shop at you need to have all cookies enabled, though you can still use the website for browsing and research purposes without them. Full details on how cookies are used at Made For You are in our Privacy, Security and Cookies Policy.


You may choose to register with Made For You by filling in a registration form and choosing a user name and password.  To register you must provide your name, address, phone number and email address.  By registering you warrant that you have read the provisions of this agreement, agree with the provisions of this agreement and pledge to comply with the provisions of this agreement.

You must be 18 or over to register.  Each registration is for a single user and you must not share your username or password with any other person.  You hold responsibility for ensuring that your password remains secure however if you suspect that someone else knows your password then you should contact us immediately.

We will take all reasonable precautions to keep your details secure but unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.


All brand names, product and service names and titles and copyright used in this site are trademarks, trade names, service marks or copyright of their respective holders. No permission is given by Made For You, or their affiliates for the use of such brand names, product and service names and titles and copyright by any other person, and such use may constitute an infringement of the holder’s rights.


All designs, text, graphics and their selection and arrangement on this website are the copyright of Made For You, or their affiliates or content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal non commercial use. Any other use of materials on this site without the prior written consent of Made For You, or their respective affiliates or content providers, is strictly prohibited. By using this site you agree not to alter or adapt, or to create any derivative work from, any content on this site.


All prices are right at the time of publishing online, although circumstances beyond our control, like inflation, may cause price changes. We do our best to let you know about any price changes before goods are live. All reductions in price are reductions against our own previous prices and terms unless otherwise indicated.


All our sizes and measurements are approximate. Colours may not be exact due to reproduction limitations and resolution settings of your computer.

All products are subject to availability. If an item isn’t available we will inform you as soon as possible and give you the option of accepting a substitute product of equal value or cancelling your order.

We’ve selected our products on the basis that they will be used for domestic use only and we will not be liable for any loss resulting from the commercial use of our products.

We reserve the right at any time to modify or discontinue any of our products (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any product.


We, any other party (whether involved in creating, producing, maintaining or delivering this website) and any of our directors, officers, employees, or agents exclude any liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in order (including without limited negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to sue or the results of use of this website, any websites linked to this website or material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading any material from this website or any websites linked to this website.

Nothing in these terms and conditions shall exclude or limit our liability for (a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (b) fraud (c) misrepresentation as to a fundamental matter or (d) any liability which can not be excluded or limited under applicable law.

If your use of material on this website results in the need for servicing, repair or correction equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.


All our consumer contracts are governed by Scottish law and shall fall under the Exclusive Jurisdiction of the Courts of Scotland.  English is the only language offered for the conclusion of the contract.

You may not assign, sub-licence or otherwise transfer any of your rights under these terms and conditions.

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them.  Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.

Operated By

The Made For You website is operated by Made For You, 27 Craigleith Hill Avenue, Edinburgh EH4 2JL.


telephone      0131 315 2507